1. Open the app
Launch Smart Green Indoor Air on your phone and make sure your device is connected to the internet.
App Support
Support for Smart Green Indoor Air
Get help connecting your indoor air quality sensor, viewing readings, managing alerts, and using reports in the Smart Green Indoor Air app.
Getting Started
Connect and use the app
2. Connect your sensor
Enter the username and passcode provided for your indoor air quality sensor, then tap Connect sensor.
3. Review your readings
Use the dashboard to view the current indoor air quality score, sensor readings, recent history, trends, badges, and settings.
Troubleshooting
Common fixes
I cannot connect my sensor
Check that the username and passcode are entered exactly as provided. If the app says the server is unavailable, wait a few minutes and try again while connected to Wi-Fi or mobile data.
Readings are not updating
Pull down on the dashboard to refresh. If readings still do not update, confirm that the sensor is powered, online, and in range of its network connection.
I am not receiving notifications
In your phone settings, confirm notifications are enabled for Smart Green Indoor Air. In the app, open Settings and check that the alert types you want are switched on.
The app shows a network or server message
Make sure your device has an internet connection. If the issue continues, email support and include the exact message shown in the app.
Reports and Data
Using app features
Air quality dashboard
The dashboard shows indoor air quality information such as CO2, humidity, VOC, PM2.5, and temperature where these readings are available from your sensor.
Personalisation and alerts
You can answer the in-app survey and adjust notification preferences to make alerts and guidance more relevant to your indoor environment.
History and trends
Recent and historical readings help you understand how indoor air quality changes over time.
Reports
If report features are available for your account, use the in-app reporting flow to submit information requested by the service.
Privacy
Your privacy
Smart Green Indoor Air uses sensor and app data to provide indoor air quality readings, history, notifications, and related app features. For details about data handling, read the privacy policy.
View Privacy Policy